WEHIGH
Official Refund Policy
Company Information
MAESTRO ART CURATORS LIMITED
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI,
KOWLOON, HONG KONG
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1. Scope of Policy
This Return & Refund Policy applies exclusively to products purchased directly through the official WEHIGH online store:
[https://wehighshop.com]
Please note that WEHIGH does not assume responsibility for after-sales support, returns, or refunds for items purchased via Amazon or any other third-party platforms. Customers who purchased through such channels are advised to refer to the respective platform’s return policy.
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2. Return Eligibility & Inspection Period
We are committed to ensuring your complete satisfaction with every purchase. Upon receiving your order, please promptly inspect all items. Should any discrepancy or issue arise, you must contact our customer service team by email within 30 calendar days of the delivery date to initiate a return or refund request. Requests submitted after this period will not be eligible for consideration under this policy.
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3. Refund Conditions
3.1 Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or does not match the item ordered, we will resolve the issue promptly. Depending on the circumstances, remedies may include a full refund, replacement, or alternative resolution as determined by our customer service team.
3.2 Compatibility Guarantee
In the event that a product is confirmed incompatible with your vehicle—despite being explicitly listed as compatible in our official model guide—we will issue a full refund for the item, provided that the returned product is received in undamaged, untarnished, and resalable condition, with all original packaging and accessories intact.
3.3 Change of Mind
For returns initiated due to change of mind, buyer’s remorse, or any reason not attributable to WEHIGH or product quality, a restocking fee of 15% of the total purchase cost will be deducted from the refund amount. The customer is also responsible for any return shipping charges in such cases.
3.4 Expedited Shipping Fees
Any expedited or priority shipping fees incurred at the time of purchase are non-refundable, regardless of the reason for return, except in cases where the return results from a verified error on our part (e.g., shipping the incorrect item).
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4. Return Process & Notification
4.1 Return Authorization
Before returning any product, customers must obtain return authorization by contacting our customer service team at support@wehighshop.com. Unauthorized returns may not be processed or may result in processing delays.
4.2 Inspection & Notification
Once your returned item is received at our designated facility, it will undergo inspection. Upon completion of the inspection, we will notify you via email regarding the approval or rejection of your refund. This notification typically occurs within 5–7 business days of receipt.
4.3 Refund Timeline
Approved refunds will be processed within 7 to 14 business days following the date of return confirmation. The refund will be issued to the original payment method used at the time of purchase. Please note that banks or credit card issuers may require additional time to post the refund to your account. If the refund has not appeared after the stated timeline, we recommend verifying with your financial institution before contacting us.
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5. Customer Service Contact
For all return, refund, or product-related inquiries, please contact our customer service team:
Email: support@wehighshop.com
Our team is committed to responding promptly and ensuring a resolution in a timely manner.
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6. Policy Updates
WEHIGH reserves the right to amend or update this Return & Refund Policy at any time without prior notice. The version published on the official WEHIGH website shall prevail.
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This policy is effective as of the date of last update and applies to all qualifying purchases made through the official WEHIGH online store.