WEHIGH
In association with
MAESTRO ART CURATORS LIMITED
UNIT 1021, BEVERLEY COMMERCIAL CENTRE,
87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI,
KOWLOON, HONG KONG
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Customer Satisfaction Commitment
We want you to be delighted with your new purchase. Upon delivery, please carefully inspect your item(s). Should any issue arise with your order, kindly contact our customer service team via email within 30 days of receipt. If you receive damaged, defective, or incorrect items, we will promptly resolve the matter.
Please note: This policy applies exclusively to purchases made directly through our official store: https://wehighshop.com. We are unable to provide after-sales support for orders placed on Amazon or other third-party platforms.
Customer Service Email:
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Returns Policy
If you are not entirely satisfied with your purchase, please reach out to us using the email address above to initiate a return or exchange. To ensure a smooth process, please observe the following conditions:
1. Return Request Window
Returns must be requested within 30 days of the order delivery date.
2. Product Condition
Returned items must be in their original condition. Products showing scratches or other forms of damage will not be accepted for return.
3. Return Shipping Responsibility
- If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs, which will vary depending on the courier selected.
- If a package is marked as delivered but not received, the customer is liable for any reshipping fees.
- If the return is the result of our error (e.g., damaged or incorrect item received), return shipping costs will be covered by WEHIGH. Reimbursement will be based on a valid return receipt.
4. Defective or Missing Parts
For products found to be defective or missing components, the item must be returned to our designated inspection facility in China.
5. Return Address
Please contact our customer service team at support@wehighshop.com to obtain the appropriate return address.
6. Exchange and Repair Policy
In the event of any product issues, customers are required to return the device to WEHIGH for a technical evaluation. Upon inspection, we will provide the appropriate service solution. Please note that while repairs are free of charge within the warranty period, customers are responsible for all inbound shipping costs.
Thank you for choosing WEHIGH. We are committed to providing you with a seamless and professional service experience.